Frequently Asked Questions

We offer underground, secure parking (valet included) for $40 per night. Street parking, though limited, is at no charge.

Yes, we are pleased to offer electric vehicle (EV) charging stations for our guests.  Our state-of-the-art charging stations are conveniently located in our underground secured parking garage, ensuring that you can easily charge during your stay.  Whether you drive a Tesla, Nissan Leaf, BMW i3 or many others, our charging stations are compatible with a wide range of EV models.  Simply park your vehicle in one of our designated EV charging spots and plug in to power up.  We are committed to providing a sustainable and convenient travel experience for all of our guests.

Yes, our outdoor pool is heated for all season use, and also has a great ocean view.

Pacific Terrace is about a two minute walk from the beach. The hotel sits on a small bluff right above the beach. All you have to do is walk out the front door, go down a staircase and you are there!

Check-in time is at 4 pm, and check-out time is 11am.

Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only. We offer extended late check out upon availability on the day of departure for a fee.

There is no smoking allowed inside the property, including in all guestrooms and patio/balcony. Pacific Terrace Hotel will assess a fee of $250 to guests that choose to smoke in guest rooms.

Wireless internet access is available throughout the hotel and is available in all guest rooms and is included in the room rate.

High-speed WIFI internet access is complimentary to all guests of the hotel.

Yes, we have a 24 hour fitness center in the hotel.  Equipment: Treadmill, Exercise bike, Elliptical, Free Weights, Cable Machine/Functional Trainer.  Towels: There are cold towels available in the mini fridge.  There is a water station from a filtered machine present in the gym. 

Yes, we have bikes available at the hotel that guests may use during their stay.

No, but a computer and complimentary printing is available in the lobby.

Yes, we have an ocean front outdoor heated pool and jacuzzi which is open from 8am-10pm.

Yes. We offer complimentary beech chairs, umbrellas, sand toys, and boogie boards for hotel guests to use during their stay.  Please see the hotel front desk to make arrangements for these amenities.  These items are available on a first come first serve basis.  

Yes. We have a surfboard locker for your use while you are a guest.

No, we do not have a spa on the property, but a massage appointment can be arranged through the front desk to be performed in our on-property massage room.    

Yes, we have a gift shop in the lobby that offers a variety of unique merchandise.

Yes, valet services are included in our nightly parking fee of $40 in our underground, secure garage.

We do have guest laundry facilities on site and offer dry cleaning services as well.

No, we do not charge a Resort Fee 

We have a complimentary wheelchair available for guest use on a first come first serve basis. We can also arrange wheelchair, scooter and stroller rental at the Concierge desk.

You can view our “Your Safety First!” Health & Safety policy, here.

Use our booking portal to view, modify, or cancel any reservation made online on our website. Please call the hotel at 858-581-3500 for assistance with reservations made directly with us by phone or online.

Please contact the customer service department of the website you used to make your reservation.

Our standard cancellation policy is that reservation must be cancelled by 4pm PSDT 72 hours prior to arrival to avoid full forfeiture of advance deposit. The exceptions to this are any advanced purchase rate, 24 hours after making these reservations, they are non-cancelable.  Our Best Flexible rate can be canceled by 4pm PSDT 24 hours prior to arrival.

A deposit of first nights room and tax is due at the cut off time for cancellation for the rate that you purchased.  Most rates require that you cancel 72 hours prior to arrival to avoid a one night cancellation penalty.  Please note the cancellation terms for the specific rate that you have purchased.

Yes, a valid government-issued picture ID is required for check-in.

Yes.

Yes, you may pay with cash but must have an authorized credit card on file for incidentals.

Kids 15 and under stay for free in existing bedding when accompanying an adult.

Pack 'N Plays are available through the front desk free of charge. We do have a limited number of aerobeds available for an additional $20 fee per night (based on availability) and these may be accommodated in select rooms.

Yes, and we also feature spacious suites perfect for families.

Yes. Please contact our Director of Guest Services to check rates and availability.

Yes. They are subject to availability, and valid id is required at check-in.

All of our guest rooms offer small refrigerators and many of our rooms also feature microwaves. Suites feature wet bars with microwaves and mini refrigerators.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some includes a roll-in shower. For more information on the accessible features of our hotel, check out our accessibility page or please call 858-581-3500.

Yes. A full night’s room and tax will be charged.

Yes. First’s night’s room and tax will be charged.

We offer guest services 7 days a week and our Guest Service Agents would be happy to help you make arrangements for additional amenities. Please call 858-581-3500 for assistance.

Please contact our reservations department at 858-581-3500 to obtain a credit card authorization form.

Pacific Terrace Hotel is not a pet friendly hotel.

Directions to the hotel can be found on our location page.

Pacific Terrace is 10 miles from San Diego International Airport.

No, but we work with a town car service and we can make arrangements for pick up. Please call the hotel at 858-581-3500 to schedule your transportation.

Please refer to our area guide for details.

No, but we work with a town car service and can make arrangements for you.

We do not have a full restaurant on site, but we do offer a hot to-go  breakfast every morning from 7 AM-10:30 AM along with in room and poolside dining options.

Yes, room service is available from local restaurants from 11am to 9pm.

Yes. Drinks are available all throughout the day. Snacks, lunch and dinner options are available.

Please contact the hotel at 858-581-3500.

Please call the front desk at 858-581-3500.