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ADA Compliance

Learn About Our ADA Compliant Hotel in San Diego

Information About Our Accessible Hotel

In addition to offering Mobility/Hearing Accessible Guest Rooms, Pacific Terrace is proud to offer accessible entrances and an accessible path of travel throughout the hotel including the lobby, pool areas, meeting room, Hidden Cove Board breakfast room, fitness center, spa, parking lot and public ADA-compliant restrooms. In addition, the accessible hotel paths connect directly to the Pacific Beach pedestrian path. We also offer numerous ADA parking spaces around the hotel. A chairlift is available for the entry to and exit from the pool. Additional amenities, available upon request, include shower chairs, portable communication kits, assistive listening devices for meetings – all of which are complimentary to our guests. Hotel employees are happy to read menus and other printed/visual information to guests who are blind or have vision impairment. Service animals are welcome. Click here for more details about our Mobility/Hearing Accessible Guest Rooms. To speak with a specialist about our Mobility/Hearing Accessible Guest Rooms or accessibility throughout the resort, or to confirm availability, please contact our reservations specialists at 800-344-3370 or by email: Reservations@pacificterrace.com.

Information About Our Accessible Website

Pacific Terrace Hotel is also committed to providing a website that can be accessed by all, including users with disabilities. Pacific Terrace Hotel strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS.
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website.
  • We have ensured that images have alternative texts and descriptive links.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on itsupport@bartellhotels.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Our Commitment

Pacific Terrace Hotel is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages and accommodations offered by the hotel, including those offered through our website, pacificterrace.com. As part of that commitment, we are in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotel to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.